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Dispensary and prescriptions

Order your prescription

Use the NHS app to order your prescription. Please only call the Surgery if you have no other means of ordering.

We are a dispensing practice, and can supply all necessary medication to those patients who live more than one mile from a chemist.

Spring Vale Medical Centre Dispensary

01947 820444

Spring Vale Medical Centre Dispensary, Whitby, YO21 1SD

Monday to Friday 9.00am–5.00pm.

Any queries after 5pm, please go to reception.

Telephone orders can only be taken at Whitby between

10am–12noon and 2pm–4pm.

Robin Hood’s Bay Surgery

01947 880230

Robin Hood’s Bay Surgery, Station Road, Robin Hood’s Bay, Whitby, YO22 4RA

Monday to Friday 8:30am–12:30pm.

Any queries after 5pm, please go to reception.

All repeat prescriptions ordered at Robin Hood’s Bay will be dispensed at Whitby and delivered back to RHB. Please remember you will need to allow 48 hours

Ordering repeat prescriptions

Only repeat prescriptions specified on the green slip attached to your previous prescription can be ordered from our dispensary. Requests for all other prescriptions must be directed to your GP.

Details of repeat prescribing is computerised, it will help our staff enormously if you can quote your reference number (found on the green slip attached to your prescription) when you order.

If you require a repeat prescription please allow 48 hours notice.

There are a number of ways to order repeat medications, listed below:


Order repeat prescriptions by logging in to your NHS App or the NHS website, and have them sent to a pharmacy of your choice.


You may order your repeat medication online at any time – you will need to be registered for Patient Access. Find out more about online services with Patient Access on our PCN website or please ask our staff, who will be happy to help set this up for you.

In person

Please visit the surgery.

Request slip

The right hand side of your prescription is a green request form for repeat medication. Tick the boxes next to the items you require and post it through the dispensary letter box in the lobby of Whitby Group Practice.

By email

You can email your request to:

By letter

You will need to enclose a SAE if you want the prescription posted back to you.

If you need to obtain your medicines urgently please telephone the dispensary on 01947 820444 and let the staff know. If the dispensary is closed, please speak to a receptionist or telephone the main surgery number 01947 820888.

Electronic Prescription Service (EPS)

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from the 7th September 2020.

Electronic prescriptions help save the NHS money.

EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances. You can choose the most convenient place for you, such as near your home, where you shop, or where you work. This is flexible and can be changed at any time – just let your doctor or pharmacy know. Further information is available on the NHS website.

Prescription charges

Prescriptions must be paid for on receipt in accordance with government policy. The current prescription charge is £9.90 per item. Information on help with prescription costs is available from NHS Choices. If you have a Pre-Payment Certificate (PPC) or Exemption Certificate it must be presented.

All patients on regular repeat medication must visit for an annual review.

Please return unused or out of date medications to the surgery. Please keep medications out of reach of children

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