Whitby Group Practice
Spring Vale Medical Centre, Rievaulx Road, Whitby, North Yorkshire YO21 1SD
With all the changes of the last 18 months, we’ve put together some frequently asked questions about accessing primary care services to help you to understand how the team currently works and how to get the best possible service in the most convenient manner.
Wearing face coverings at the surgery
We at Whitby Group Practice wish to continue to protect all our patients, particularly those unwell and vulnerable, as far as possible. We therefore ask patients to wear face coverings when visiting the surgery and thank you for your continued support and patience.
Latest news
Skip the wait on the phone… contact us online
Contact us online about any medical, administrative or prescription issue. No app needed! Simply enter your details, sit back and we’ll get back to you within one working day.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday–Friday between the hours of 18.00–09.00. Please contact 111 during out of hours or 999 if it is an emergency.
Watch the video below to see for yourself how easy it is to use.
Skip the video along to 13.20 minutes for a demo.
Push Doctor
We are now providing video consultations with the leading online GP provider, @PushDoctor. This means there will be more availability for patients to access NHS GPs via video appointment, with the option to receive prescriptions, sick notes and referrals from the comfort of your own home and at a time that suits you.
The practice remains open as normal for telephone and face-to-face consultations; video appointments are simply an additional, complimentary service for those who would prefer to be seen from home, and are usually available quicker than face-to-face appointments.
Click the link below to find more information about how video consultations work. We hope you welcome this expansion and modernisation of our services as openly and enthusiastically as we do.
Whitby Group Practice is a personal medical services practice located in Spring Vale Medical Centre in Whitby, North Yorkshire with a branch surgery at Robin Hood’s Bay.
Whitby Group Practice is part of the Whitby, Coast and Moors Primary Care Network (PCN). PCNs have been created to help integrate primary care with secondary and community services and provide care at greater scale. In doing this we can develop the services we offer to meet the needs of our local population.
Our website has links that take you to our main PCN website to avoid duplication of information across each of our local GP practices. The ‘your health’ menu tab will take you to information about all the services in our local area, information about managing health conditions and looking after you and your family.
You can find out more about our network by clicking on the ‘our network’ tab in the main menu. To get back to our individual practice site, simply select our practice name from the ‘practice websites’ menu tab.
Introducing care navigation
Helping you get the right care, in the most appropriate place, first time.
When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.
Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:
- First Contact Physiotherapy
- Pregnancy Advisory Services
- Better Access Service
- Living Well
- North Yorkshire Horizons
