Whitby Group Practice
Spring Vale Medical Centre, Rievaulx Road, Whitby, North Yorkshire YO21 1SD
With all the changes of the last 18 months, we’ve put together some frequently asked questions about accessing primary care services to help you to understand how the team currently works and how to get the best possible service in the most convenient manner.
Wearing face coverings at the surgery
We at Whitby Group Practice wish to continue to protect all our patients, particularly those unwell and vulnerable, as far as possible. We therefore ask patients to wear face coverings when visiting the surgery and thank you for your continued support and patience.
Latest news
Skip the wait on the phone… contact us online
Contact us online about any medical, administrative or prescription issue. No app needed! Simply enter your details, sit back and we’ll get back to you within one working day.
Please do not use this online form for urgent or emergency requests. The submitted forms will only be read during office hours. The forms will not be read on the weekends (Saturdays and Sundays) or on bank holidays. They will not be read Monday–Friday between the hours of 18.00–09.00. Please contact 111 during out of hours or 999 if it is an emergency.
Watch the video below to see for yourself how easy it is to use.
Skip the video along to 13.20 minutes for a demo.
Whitby Group Practice is a personal medical services practice located in Spring Vale Medical Centre in Whitby, North Yorkshire with a branch surgery at Robin Hood’s Bay.
Whitby Group Practice is part of the Whitby, Coast and Moors Primary Care Network (PCN). PCNs have been created to help integrate primary care with secondary and community services and provide care at greater scale. In doing this we can develop the services we offer to meet the needs of our local population.
Our website has links that take you to our main PCN website to avoid duplication of information across each of our local GP practices. The ‘your health’ menu tab will take you to information about all the services in our local area, information about managing health conditions and looking after you and your family.
You can find out more about our network by clicking on the ‘our network’ tab in the main menu. To get back to our individual practice site, simply select our practice name from the ‘practice websites’ menu tab.
Introducing care navigation
Helping you get the right care, in the most appropriate place, first time.
When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.
Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:
- First Contact Physiotherapy
- Pregnancy Advisory Services
- Better Access Service
- Living Well
- North Yorkshire Horizons
Frequently Asked Questions
How can I request a sick/fit note?
If you are off work sick for seven days or less, your employer should not ask you for a doctor’s certificate. You will need a medical certificate when you’ve been off more than seven days. The seven days include days that you don’t normally work. So when you work out how long you’ve been off sick, you should include weekends and bank holidays.
A medical certificate note must be signed by a doctor. The Fit Notes mean your GP can give you advice to help you return to work. This is because work can play an important part in helping people to recover from illness on injury. The GP can either say you are not fit for work, or can say you may be fit for work.
If you have seen a doctor at the practice regarding the problem you need a medical certificate for (or we have received a letter from the hospital about your sickness) you may not need to see the doctor again. You can complete a fit note request form at reception, which will be passed to the doctor to review. The doctor may also be able to speak to you on the telephone depending on how well they know you and why you are off work sick.
How can I register for online services
You can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and to look at allergies and adverse reactions within your medical record. You will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
Please request a online access form from reception.
How do I complete a travel risk assessment
For travel immunisations and advice please complete the travel vaccination questionnaire and make an appointment to see the Practice Nurse, 6 to 8 weeks prior to travel. We recommend that you see us early in case you require a course of immunisations.
How do I register as a new patient?
You can register by completing a registration form which can be obtained from the practice or from our documents page or click this link to register online.
When you register, we will ask you to make an appointment to see the practice nurse or health care assistant for a new patient health check. This will make sure that our records are accurate, and all routine checks to promote your health and wellbeing (such as blood pressure/smear tests/mammograms) are up-to-date.
If you want to join the practice, please complete the registration form and bring it to reception. Once you have been accepted as a patient your medical records will be transferred to us. You do not need to inform your existing practice that you are moving, although it may be courteous to do so.
How can I contact the practice
Whitby Group Practice
Spring Vale Medical Centre
Rievaulx Road
Whitby
North Yorkshire
YO21 1SD
01947 820888
hnyicb-ny.whitbygrouppractice@nhs.net
Robin Hood’s Bay Surgery
Station Road
Robin Hood’s Bay
North Yorkshire
YO22 4RA
How can I update my name or address?
Please print the form below, complete it and bring in to the practice with the relevant ID to advise us of your change of address or any other changes to your contact details.