Appointments
Please call the relevant surgery to make appointments with our GPs, Nurse Practitioner (Whitby only) or Nursing Team.
All GP appointments are for 15 minutes. If your issue is complex or there is more than one matter you’d like to discuss, please ask to book a double appointment.
When attending for a pre-booked appointment please use the automated arrivals kiosk to check in (please ask staff to show you if you need any help) or report to the reception desk on arrival.
Please consider registering for Patient Access – this service allows you to book your own appointments securely online. Further details here can be found on our PCN website or please speak to the reception team who will be happy to get this set up for you.
Please report any difficulty with making appointments at our practice either to your GP or our Practice Manager. We rely on your comments to optimise our service to you.
Introducing care navigation
Helping you get the right care, in the most appropriate place, first time.
When you next request an appointment the receptionist may ask you some brief details about the problem you are concerned about.
Please don’t be offended. You do not have to share this information if you would prefer not to. However, it may help us to direct you to the most appropriate professional to help you with your problem, whether that is one of our GPs, Advanced Clinical Practitioners, Clinical Pharmacist, Nursing Team or another professional such as:
- First Contact Physiotherapy
- Pregnancy Advisory Services
- Better Access Service
- Living Well
- North Yorkshire Horizons
Booking an appointment with a named GP
If you would like to see your own doctor, you will usually be able to do so by booking a morning or afternoon appointment in advance.
Find out more about named accountable GPs.
Home visits
Whilst home visiting is an essential service which we provide, wherever possible we would ask our patients to attend our surgery where we have access to all our records and can offer our patients the very best diagnostic and treatment facilities.
If you feel you need a home visit, please inform the surgery before 10.00am. To request a home visit call 01947 820888.
If you feel that an urgent visit is required please specify this and try and give the receptionist an idea of the nature of the problem. A doctor will speak to you or visit as soon as possible.
Out of hours
If you need help outside our business hours, the answer phone message will give you the details you will need to contact an out of hours doctor.
Our receptionists answer the telephone during business hours Monday to Friday; at all other times there is a recorded message which will ask you to contact another number – please have a pen and paper handy.
Call NHS 111 for medical problems that will not wait until the surgery is open.
Dial 999 in any life-threatening medical emergency.
Nursing team
Appointments are available Monday to Friday from 8:00am–6:00pm.
Whitby dispensary
01947 820444
Monday to Friday 10:00am–12:00pm* – 2:00pm – 4:00pm
*Dispensary will occasionally be closed between 1:00pm-2:00pm for staff training.
For repeat prescriptions and also dispensing of medication for those of our patients who live more than one mile from any chemist. There are various ways of ordering repeat medication – please pick up a leaflet or discuss with a dispenser. You can re-order repeat medication securely online if you are registered for Patient Facing Services – please ask a member of staff for details.
Electronic Prescribing Service
If your GP has prescribed regular medication on a monthly basis for you, your prescription can be sent to your nominated pharmacy in Whitby. Contact a member of staff or speak to any pharmacist for more information.