Dispensary and prescriptions
Order your prescription
Use the NHS app to order your prescription.
Ordering repeat prescriptions
Only repeat prescriptions specified on the green slip attached to your previous prescription can be ordered from our dispensary. Requests for all other prescriptions need to be directed to your GP so may take longer.
If you require a repeat prescription please order 1 week before you run out.
There are a number of ways to order repeat medications, listed below:
NHS App
Order repeat prescriptions by logging in to your NHS App or the NHS website, and have them sent to a pharmacy of your choice.
Accurx
Order repeat prescriptions by logging in to ACCURX.
Online
You may order your repeat medication online at any time – you will need to be registered for Patient Access. Find out more about online services with Patient Access on our PCN website or please ask our staff, who will be happy to help set this up for you.
Request slip
The right hand side of your prescription is a green request form for repeat medication. Tick the boxes next to the items you require and post it through the dispensary letter box in the lobby of Whitby Group Practice.
By email
You can email your request to: hnyicb-ny.wgpdispensary@nhs.net
If you need to obtain your medicines urgently please telephone the dispensary on 01947 820444 and let the staff know. If the dispensary is closed, please speak to a receptionist or telephone the main surgery number 01947 820888.
We are a dispensing practice, and can supply all necessary medication to those patients who live more than one mile from a chemist.
Spring Vale Medical Centre Dispensary
Spring Vale Medical Centre Dispensary, Whitby, YO21 1SD
Monday to Friday 9.00am–5.00pm. Telephone orders can only be taken at Whitby between10am–12noon and 2pm–4pm.
Robin Hood’s Bay Surgery
Robin Hood’s Bay Surgery, Station Road, Robin Hood’s Bay, Whitby, YO22 4RA
Monday, Tuesday, Thursday, Friday 8:30am–12:30pm. Wednesday 8:30am–12:00pm. All repeat prescriptions ordered at Robin Hood’s Bay will be dispensed at Whitby and delivered back to RHB. Please remember you will need to order 1 week before you run out.Electronic Prescription Service (EPS)
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from the 7th September 2020.
Electronic prescriptions help save the NHS money.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances. You can choose the most convenient place for you, such as near your home, where you shop, or where you work. This is flexible and can be changed at any time – just let your doctor or pharmacy know. Further information is available on the NHS website.
Prescription charges
Prescriptions must be paid for on receipt in accordance with government policy. The current prescription charge is £9.90 per item. Information on help with prescription costs is available from NHS Choices. If you have a Pre-Payment Certificate (PPC) or Exemption Certificate it must be presented.
All patients on regular repeat medication must visit for an annual review.
Please return unused or out of date medications to the surgery. Please keep medications out of reach of children