1. How can I get in touch with the surgery/why does it take so long to answer the phone?
We have significantly increased our telephone line capacity and reception staff to try to cope with the increased demand of the pandemic but some mornings we receive over 700 calls in 2 hours, which cannot be managed no matter how hard we try.
If your need is an emergency please ring 999, if not then 111 is an alternative option though there can also be waiting times on this service.
There are certain instances where ringing the surgery is not the best option. If you have a query regarding hospital appointments these should be addressed to the hospital in question as they are better placed to give you accurate information. If you have queries regarding covid isolation/ vaccination/tests etc then the government website or ringing 119 is the best up to date source of information. Please be aware we hear about changes to policies at the same time as you on the news and it can take several days for this to be passed on in an official capacity to us!
You can also contact the surgery online via our website – just scroll down on our home page and follow the instructions (you can do this on a computer or smart phone). All messages are reviewed within 24h on every working day so are ideal for non-urgent enquiries. You can also email if this suits you better.