DISPENSARY AND REPEAT PRESCRIPTIONS
We are a dispensing practice, and can supply all necessary medication to those patients who live more than one mile from a chemist.
SPRING VALE MEDICAL CENTRE DISPENSARY, WHITBY, YO21 1SD
Telephone orders can only be taken at Whitby between 10am-12noon and 2pm-4pm.
Whitby Dispensary is closed each Wednesday between 1.00pm - 2.00pm for staff training
ROBIN HOOD'S BAY SURGERY, STATION ROAD, ROBIN HOODS BAY, WHITBY, YO22 4RA
All repeat prescriptions ordered at Robin Hood's Bay will be dispensed at Whitby and delivered back to RHB. Please remember you will need to allow 48 hours.
Robin Hood's Bay dispensary is closed each Wednesday from 12:30pm.
ORDERING REPEAT PRESCRIPTIONS
Only repeat prescriptions specified on the green slip attached to your previous prescription can be ordered from our dispensary. Requests for all other prescriptions must be directed to your GP.
Details of repeat prescribing is computerised, it will help our staff enormously if you can quote your reference number (found on the green slip attached to your prescription) when you order.
If you require a repeat prescription please allow 48 hours notice
There are a number of ways to order repeat medications, listed below:
►ONLINE - you may order your repeat medication online at any time - you will need to be registered for online Patient Access. To find out more about ordering securely on line by registering for “Patient Access” click here or please ask our staff, who will be happy to help set this up for you.
►IN PERSON - please visit the surgery
►REQUEST SLIP - the right hand side of your prescription is a green request form for repeat medication. Tick the boxes next to the items you require and post it through the dispensary letter box in the lobby of Whitby Group Practice
►BY LETTER - you will need to enclose a SAE if you want the prescription posted back to you
►BY TELEPHONE - contact the appropriate surgery and make your request.
Telephone orders can be made to Whitby between 10am-12noon and 2pm-4pm.
Please note that due to the heavy workload the phones can be extrememly busy at times. Please be patient, we will answer as soon as we can.
►BY VOICEMAIL - please leave your details, prescription reference number and order on our 24 hour voicemail, 01947 824124
If you need to obtain your medicines urgently please telephone the Dispensary on 01947 820444 and let the staff know. If the Dispensary is closed, please speak to a Receptionist or telephone the main surgery number 01947 820888.
Electronic Prescription Service (EPS)
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. This means you'll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances. You can choose the most convenient place for you, such as near your home, where you shop, or where you work. This is flexible and can be changed at any time – just let your doctor or pharmacy know. Further information is available from NHS Choices here
Prescriptions must be paid for on receipt in accordance with government policy.
The current presciption charge is £9.00 per item.
Information on help with prescription costs is available from NHS Choices - click here
If you have a Pre-Payment Certificate (PPC) or Exemption Certificate it must be presented.
- All patients on regular repeat medication must visit for an annual review
- Please return unused or out of date medications to the surgery
- Please keep medications out of reach of children