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Whitby Group Practice
Spring Vale Medical Centre Rievaulx Road WHITBY North Yorkshire YO21 1SD
Tel: 01947 820888
Fax: 01947 824100
Out of Hours: NHS 111
**THE SURGERY TELEPHONES WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE FROM 12.00 NOON ON 3RD SEPTEMBER 2019 FOR STAFF TRAINING. THE SURGERY WILL BE OPEN FOR ROUTINE NURSE APPOINTMENTS AND FOR THE COLLECTION OF PRESCRIPTIONS. IF YOU NEED A DOCTOR URGENTLY AND YOUR CONDITION IS LIFE THREATENING PLEASE RING 999. IF YOU NEED TO SEE A DOCTOR URGENTLY AND YOUR CONDITION IS NOT LIFE THREATENING THEN PLEASE RING THE SURGERY NUMBER AND YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE, ALTERNATIVELY YOU CAN CALL NHS111 **

Complaints procedure

We are committed to doing our very best for you at all times. However we are aware that circumstances can arise where you would wish to make a complaint. We offer an informal in-house complaints procedure, and using this procedure does not in any way affect your right to complain to NHS England or the independent Parliamentary and Health Service Ombudsman should you so wish. You will be referred immediately to our Head of HR and Patient Liaison, who will give you full details of our procedure and help investigate the problem.

Please click here to get a copy of our Compaints Brochure

Please note that we will not tolerate physical or verbal aggression under any circumstances - whether this is directed towards doctors, nurses, our staff or any other people on our premises. Our policy is to call the police, and we will remove patients from our list should this occur.

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