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Whitby Group Practice
Spring Vale Medical Centre Rievaulx Road WHITBY North Yorkshire YO21 1SD
Tel: 01947 820888
Fax: 01947 824100
Out of Hours: NHS 111
**THE SURGERY TELEPHONES WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE FROM 12.00 NOON ON 3RD SEPTEMBER 2019 FOR STAFF TRAINING. THE SURGERY WILL BE OPEN FOR ROUTINE NURSE APPOINTMENTS AND FOR THE COLLECTION OF PRESCRIPTIONS. IF YOU NEED A DOCTOR URGENTLY AND YOUR CONDITION IS LIFE THREATENING PLEASE RING 999. IF YOU NEED TO SEE A DOCTOR URGENTLY AND YOUR CONDITION IS NOT LIFE THREATENING THEN PLEASE RING THE SURGERY NUMBER AND YOU WILL BE TRANSFERRED TO THE OUT OF HOURS SERVICE, ALTERNATIVELY YOU CAN CALL NHS111 **




 

SAME DAY, ASSESSMENT CLINIC

In order to improve patient access, we are changing our appointment system from the 11th March 2019.

We are hoping the new system will allow us to increase our available book-ahead appointments for those patients with long term or complex conditions.

The same day assessment clinics will run 5 days a week, Monday – Friday 8.30am – 10.00am and are designed to enable our patients who experience a new medical problem to get an early assessment.

This is a walk in assessment clinic, so appointments cannot be booked by phone.


Patients with a new medical problem should arrive and book in at reception between 8.30am and 10.00am. We will make every attempt to ensure you will be seen on the same day by one of our clinical team. These appointments are 10 minute slots and for one medical problem only.

We cannot guarantee how long you will wait to be seen, but will endeavour to ensure your appointment is at the earliest available opportunity.
 
If your condition is deemed to be too complex you will be re-booked.


Better Access appointments (evening & Saturday)
 
More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8:00pm weekdays and between 8:30am and 12 noon on Saturdays. This is not a walk-in service and may not be at your usual practice – please speak to a receptionist to book your appointment.
 
Booking an appointment with a named GP
 
If you would like to see your own doctor, you will usually be able to do so by booking an afternoon appointment in advance.


 

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